Refund Policy
RETURN, REFUND & CUSTOMER EXPERIENCE POLICY
Effective Date: [Insert Date]
1. Commitment to Customers
We provide elite survival kits and tactical gear with transparent return and refund policies.
2. Return Window
Returns accepted within 30 days of delivery, depending on product type and condition.
3. Return Conditions
Items must:
- Be unused and in original packaging
- Include all components, manuals, and accessories
- Be in resaleable condition
4. Non-Returnable Items
- Used or opened survival kits
- Customized or limited-edition items
- Perishable products
5. Defective or Incorrect Orders
Report defects or mistakes within 7 days of receipt.
6. Order Cancellation
Orders may be canceled within 12 hours of placement.
7. Return Authorization
All returns require pre-approval from SurvivalKitQuest.shop.
8. Refund Processing
Refunds processed within 5–10 business days after inspection.
9. Return Shipping
Customer responsible unless item is defective or mis-shipped.
10. Exchanges
Exchanges only for defective or incorrect items.
11. Refund Delays
Dependent on payment processors.
12. Abuse Prevention
Excessive or fraudulent returns may result in account restriction.
13. Chargeback Policy
Contact support prior to initiating chargebacks.